Return Policy:

We gladly accept returns for non-sale items within 30 days of your order receipt. Items for return or exchange must be in their original condition—unwashed, unworn, with tags attached, and accompanied by a sales receipt. Please review the following guidelines for specific details:

Returns Shipping:

Free Returns Shipping: We provide free returns in cases of shipping damage or product defects caused by our error. This covers situations where the item arrives defective or unusable.

Returns with Fees: For items mistakenly included in your order or if you’ve had a change of preference and no longer wish to keep an item.

HOW TO RETURN YOUR ITEMS: To initiate a return after reviewing our policy:

What Should I Do If There Is an Issue With My Order? We apologize for any inconvenience caused. While rare, if you receive a defective item, please return it within 30 days of receipt.

Before starting a return request, please contact our customer service team at [email protected]. One of our team members will assist you promptly.

Returns Procedure: After contacting [email protected] and obtaining an approved return address, follow these steps:

Include a printout of your purchase confirmation email inside the package with all returned items.

Ship the package to our warehouse at the address provided, using your local post office or a courier service.

Please provide us with the tracking number from the courier or post office. Once we receive your items, you’ll receive an email confirmation. We will also inform you via email about the approval or denial of your refund request.

If you have any questions about these terms, feel free to contact us at any time.

Company Name: Chengdu Jintaiyang Logistics Co., Ltd.

Address: 80 Baolu, Daijiawan Village, Wolongsi Sub-district Office, Jintai District, Baoji City, Shaanxi Province, China
Phone: +86 17143342290

Email: [email protected] 

Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday